Randall Brothers, LLC on LinkedIn: Randall Brothers, an established name in lumber and building materials… (2024)

In my journey from retail to co-owning a family HVAC business, I learned a valuable lesson that transcends industries: Sales Matter.My retail days taught me that behind every sale is a unique individual with needs, preferences, and expectations. These experiences have become the foundation of my approach to customer service at A&T Mechanical.I understand that every interaction, every sale, is not just about a transaction; it's about creating a positive and memorable experience for our customers.In the HVAC and Plumbing world, our mission is to provide solutions that truly make a difference in people's lives. It's not just about selling units or fixtures; it's about ensuring comfort, safety, and peace of mind. Sales, in this context, matter profoundly. They allow us to deliver on our promise of excellence and to make a positive impact in the lives of our customers.So, as I reflect on my retail background, I'm reminded that sales are not just numbers on a spreadsheet; they are the foundation of trust and satisfaction. They are the bridge that connects us with those we serve. Sales matter because they pave the way for lasting relationships and the opportunity to exceed expectations.In the grand scheme of business, sales are more than a transaction; they are the key to delivering on our commitment to great customer service. And for that, I'm grateful for every lesson I've learned along the way.

5

2 Comments

Sales in an art . You don’t have to sale the product or service , you uncover the needs of the customer .

14

1 Comment

Sales today is all about speed! Focus on becoming a resource for the customer first. This quickly tells them that you are interested in them making money. As soon as you position yourself for the customer's benefit, the more sales you will generate.

35

1 Comment

Sales may fluctuate, but excellent service remains constant, standing the test of time..#ServiceSteadfast #SalesCycles #BusinessResilience #CustomerFirst #ServiceMatters #ConsistentQuality #ServiceOverSales

4

For many self-storage operators, getting the phone to ring is not the problem: closing the sale is another story. Discover how building a confident, capable sales team enables you to increase rentals and cut down on lost opportunities in our latest blog:https://hubs.ly/Q01WzrpL0

3

When sales needs a one-pager for everything.

121

23 Comments

Roofers, what do you get hung up on in sales???At the end of the day all sales ultimately end up as a mindset offer. You’re offering peace of mind, satisfaction, and security to your customers. I see so many roofers out there day in and day out saying we do this or that, been in busines “X” number of years, install the best products, etc….So what???All your customer here’s there is what you do, what’s in it for you, and what’s impossible to YOU!The problem with that is, your customer cares about them. They want to know does this contractor care about me, can they help me, and will this fix my problem?If they can’t say yes to all of those things they will find someone else they trust to do that for them. It’s time as an industry we change the narrative and our messaging. It’s not about the roofer, the shingle, or your truck no matter how cool it is. It’s about the customer. Provide value for them and help them see that you not only care but you’re the only one they trust the fix the pain they are in right now!You do that…. your phone won’t stop ringing. You want help with that messaging, hit me up 🤙🏻 That’s what we do!

3

8 Comments

A customer relationship is the result and not the cause of successful selling. It is a reward that the sales person earns by creating customer value.

14

Your sales team's win rate is a reflection of your process.An individual salesperson's win rate is a reflection of them.

10

Why does it take so long for people to make a decision? Why is the sales cycle so much longer than it used to be? Why are my sales people not closing? Perhaps our sales people are not being a friend and guide, but rather just a hand holder...(or worse an order taker).Look at these two scenarios:"ok, Mrs. Customer, you want to take home 15 more samples? Sure, no problem. Let me know if you have any questions."VS"based on what you've told me and the photos you've shared, xyz would be a great choice because of a, b, and c... it's going to look so great! in your home! We can get that installed for you in 2-3 weeks! How does that sound?" Help your clients make a decision. Be the 'best friend' that gives them the advice and expertise on what they SHOULD do based on all your experience and knowledge (and connect it to what they have told you)! Close more sales! You got this!#salestips#womenoftheflooringbusiness

99

7 Comments